Returns & Refunds Policy
Your satisfaction means everything to us at ONPouches. If something isn't right with your order, we're here to help.
🔁 Return Policy
We accept returns from all international customers – including the EU, USA, and other global destinations.
If your product arrives damaged, incorrect, or defective, please contact us within 7 days of delivery. We'll guide you through the return process.
- Products must be unopened and in original condition
- Returns must be approved by our support team in advance
- Return shipping costs are covered in cases of faulty or incorrect items
Still have questions? Contact our team.
💸 Refund Process
Once your return is received and inspected, we’ll issue a full refund to your original payment method within 3–5 business days.
You’ll receive confirmation and tracking updates throughout the process. We're committed to fast and transparent handling.
📦 What Cannot Be Returned
Due to hygiene and safety, we cannot accept returns for opened nicotine pouches or products where the seal is broken.
This policy protects your health and ensures product integrity for all our customers.
📩 Start a Return
If you're not satisfied with the nicotine pouches you've purchased from us, we offer a smooth return and refund process.
To start a return, contact our Customer Support Team with your order number and details.
We’re here to make it right – no matter where you live.
🔐 Legal & Consumer Rights
Our return and refund policy complies with international e-commerce standards and EU consumer protection regulations – including the 14-day right of withdrawal.
We also follow GDPR guidelines to ensure your personal data is protected throughout the process.
Read more at the OECD International E-Commerce Guidelines.
🤝 Need More Help?
Check our FAQ page, learn about Shipping & Delivery, or view your Payment Options.
Frequently Asked Questions
Can I return nicotine pouches if opened?
No. Due to hygiene and safety regulations, opened nicotine pouches or broken seals cannot be returned.
How long does it take to receive my refund?
Once your return is approved and received, refunds are processed within 3–5 business days to your original payment method.
Are international returns accepted?
Yes. We accept returns from most global destinations including the EU, USA, and beyond. Please contact our support team to begin the process.
🕓 Last updated: 2025-06-26